Terms & Conditions

1. Introduction

Welcome to JADE STUDIO. By accessing or using our website, purchasing our products, or interacting with our services, you agree to comply with and be bound by these Terms & Conditions.

Please read these Terms carefully before using the website. If you do not agree with any part of these Terms, please do not use our website or services.

2. About Our Products

Jade Studio offers fashion jewellery and accessories, including 18kt gold-plated jewellery. Please note:

• Our products are gold-plated fashion jewellery and are not solid gold unless explicitly mentioned.
• Product images are for representation purposes only. Slight variations in colour, texture, finish, or size may occur due to lighting, photography, and handcrafted detailing.
• All product descriptions, pricing, and availability are subject to change without prior notice.

3. Eligibility

By using this website, you confirm that:

• You are at least 18 years old or using the website under parental/guardian supervision.
• The information provided by you is accurate and complete.
• You will use the website only for lawful purposes.

4. Orders & Acceptance

• All orders placed through the website are subject to acceptance and availability.
• We reserve the right to refuse or cancel any order at our sole discretion.
• Once an order is placed, you will receive an order confirmation via email or SMS.
• Acceptance of the order occurs only after dispatch of the product.

5. Pricing & Payments

• All prices listed on the website are in Indian Rupees (INR) and inclusive/exclusive of applicable taxes, as specified.
• We reserve the right to modify prices at any time without prior notice.
• Payments must be made through authorised payment gateways available on the website.
• In case of payment failure, the order will not be processed.

6. Shipping & Delivery

• We deliver across India and selected international locations, subject to service availability.
• Estimated delivery timelines are indicative and may vary due to logistics, weather, festivals, or unforeseen circumstances.
• Jade Studio shall not be liable for delays caused by third-party courier partners.
• Customers are responsible for providing accurate shipping details.

7. Returns, Exchanges & Refunds

Exchange Policy

• Exchanges are accepted only for damaged, defective or incorrect products received.
• Requests must be raised within 3 days of delivery with unboxing photos/videos.

Non-Returnable Items

For hygiene and safety reasons, certain items such as earrings may not be eligible for return or exchange.

Refunds

• Approved refunds will be processed to the original payment method within 7-8 business days.
• Shipping charges are non-refundable unless the error was on our part.

8. Jewellery Care

To maintain the finish and longevity of your 18kt gold-plated jewellery:

• Avoid unnecessary contact with water, perfumes, lotions, sweat and chemicals.
• Store jewellery in a dry, airtight pouch or box.
• Remove jewellery before bathing, swimming, or exercising to extend its brilliance.
• Tarnishing or fading over time due to usage is natural and not considered a manufacturing defect.

9. Intellectual Property

All content on this website, including logos, images, designs, product names, graphics, videos, text and website layout is the intellectual property of Jade Studio and is protected under applicable copyright and trademark laws.

No content may be copied, reproduced, distributed or used without prior written permission.

10. User Conduct

You agree not to:

• Use the website for fraudulent or unlawful activities.
• Attempt to interfere with website security or functionality.
• Upload or transmit harmful code, viruses, or malicious software.
• Misuse customer reviews, comments, or communication features.

11. Limitation of Liability

To the maximum extent permitted by law:

• Jade Studio shall not be liable for indirect, incidental or consequential damages arising from the use of our products or website.
• Our total liability shall not exceed the amount paid by the customer for the relevant order.

12. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies or practices of such external websites.

14. Force Majeure

We shall not be held responsible for any delay or failure in performance caused by events beyond our reasonable control, including natural disasters, strikes, transportation disruptions, government actions or technical failures.

15. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

16. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website after changes constitutes acceptance of the updated Terms.

17. Contact Us

For any questions, concerns or support, please contact: